"I am an employee at IHOP and I want to make a report for the harassment, bullying and hostile work environment that this IHOP location allows. I began work for training on 8-13-2015 and from day one I was harrassed. During my interview I was asked a certain question. The question was "How would I handle a drama scene between employees?" I properly gave an answer that I would normally walk away from it. Which is what I normally would do. The manager said "Good cause Im trying to rid the amount of drama here at my store." Now this brings me to what happened in this short 3 days of employment at this store. On 8/13 I was assigned a trainer named ******, to me wasnt very knowledgeable on training or either didnt care to train me. I have been a waitress 43 years and I could have trained myself better, in fact I did. The first day I followed my trainer ****** around all day, doing her job, cleaning tables, side work, ect... I have to go through training I understand that. Then she tried to give me away to a regular server and she didnt want to train me either. So the second day, the head server on day shift was off, but she came in with her kids hanging out. I was introduced to her and she could not even say hello. She just turned her nose up at me acting like Im trash. A lady named *** was training me this day, she started out ok, but got uninterested in it. I got on the computer for apx. 30 minutes and I was given 2 tables of my own. Anytime I needed help turning in an order nobody wanted to help. I would have to locate the manager for help. And on this day *** the head server, was working but she told me to go to *** she was training me. Still no help without rudeness. The third day, which was my last day, was a real winner. *** and myself got into a rude match right away, she was bitch this bitch that, because when I walked in there were people at the door so I went to seat them. *** had just gotten a table of 12, that hadnt even gotten drinks yet. I seated the 2 people in some body elses section so she went off on me. So I asked her straight up are you talking about me? She said "What do you think?" In a hateful manner! Then it got ugly yes from both of us. Now yes I am an over weight person and she proceeded to call me a fast ass bitch. So yes I said some things back to her. She was then called down by the manager. But all day behind the managers back she was whispering about me calling me names. When I walked up the three she was teamed up with would laugh and walk away, which was ******, *** and herself (***). All I heard all day was fat ass and bitch, and she would walk around blowing her cheeks out and putting her arms and legs out like a fat person so everybody would laugh. A customer even asked "Was she doing that to you?" I said "Yea she dont like me." He said "Thats messed up!" Yes she even did it in front of customers. I don't take threats lightly, and *** making the comment "ill catch her on the streets". I finally just told the manager after this bullying going on all day, "Just give me my credit card tips and ill go". That was 30 minutes before my shift was over, This went on the entire day! I am 53 years old and I have mini strokes on top of high blood pressure. I cant work in a hostile environment and I wont! The manager is a good manager but she cannot have her eyes on them all the time. She does help alot, as for the servers, several times I watched them pick food off of plates and eat it before it was served to the customer. Thats just nasty, fruit, hash browns, even a pinch of bacon. I have been a waitress all my life and I have never EVER been treated this way! And I know I will not allow my family or friends to eat in this restaraunt! And its pretty sad that I have to carry a steak knife in my pocket to make me feel safe working at the location. I will not return!!! My last day is 8-15-2015."
Now in my own experience of growing up with a mother in the SERVING field I know for a fact that this is NOT the way you run a business. This is NOT the way you treat employees with this much experience. She is no newbie to the field. However, I have taken part upon my own self and researched this store and found some interesting addition reviews on a reputible site in which I will post the link for below so my readers can see for themselves what this store holds.
Here are some more reivews for this store.
Worst restaurant in Kerrville. They served my 2 yr granddaughter curdled milk. When approached the wait person and the manager on duty both admitted that they knew the milk was 3 days old. Neither seemed to care about the fact that my granddaughter was sick and throwing up. Will never go to an IHOP again. Anywhere! !!!!
We thought the service and food was fine and met the usual IHOP standards. The restroom was bad. Inside the commode and the floor tile there was lots of black mold and the restroom in general was unkept and dirty. It made me wonder how clean the kitchen was.
Famous for pancakes, IHOP offers so much more. The meals are tasty whether it is breakfast, lunch, or dinner. The problem is the customer service is on the poor side of the scale. Wait time between ording and food on the table can be up to 30 minutes. The waitresses I had service me the last two visits were rude...
They had a full cooking staff and our meal took at least 30 minutes. The waiter kept telling us how sorry he was and everyone was having the same problem. There was 10% of capacity in the dining room. I asked the waiter "What do you do when you actually have a full crowd"? He just kept making excuses for...More
Party of 5. 6am. Only 4 other people in the resaurant. The waitress was rude, unattentive, messed up our orders and 40 minutes later, we still did not have our breakfast. One of the people in our party complained and the MOD said she would issue a discount on our bill. The bill was $70 and she took of $7...More
One of the waiters was so busy explaining his children's rights to an education to the other staff that it slowed service. Bizarre I know but true.
Firstly, we LOVE IHop. It is a wonderful place for kids. They love the food, no one minds a little noise or mess and sometimes there is even a balloon person making balloon animals. Breakfast 24/7...what is not to love. We have visited IHop restaurants in many cities and states. AND, this one is the worst. I hate to say...More
Table of four. My mother-in-law did not ever get her water to drink. My husband received buttermilk pancakes, not the Harvest Grain that he ordered. And it took a long time to get the correct ones. Took forever to get refill of coffee, and when she brought it, stated it was enough for two cups! Didn't give us any more...More
Here is the link where I have found all of these reviews.
Trip Advisor Website
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